1. The return or exchange can be done within 7 days after purchase date.
2. The return or exchange items can be done only on the following cases:
   • Defects from manufacturing, damage from the transportation or installation
   • The delivered items not match with the ordered items
3. Return or exchange cannot be done for the following cases:
   • Customized items
   • Stock items
   • Other items such as pillow, bedding, or other decoration items
4. The return or exchange items will be entitled to fee of 50% of the original price (price before discount) if the item already been delivered or installed.
5. The Exchange or return fee is 200.000 kip for time
6. The defect from manufacturing is under warranty terms can be return or exchange with another item
7. If the item has damage from the use, this case cannot be returned and exchanged.

CLAIM PROCESS

1. Customer has to inform the return or exchange within 7 days after the purchase. Please contact our sale center at 020 55 540-854 (for Dongnasok Branch) and 020 55 540-853 (for Parkson branch). Please attached information such as your invoice, picture of the product or video and description of defect.
2. Our staff will contact you within 3 working days for the confirmation of your claim.
3. If your purchase is under warranty, our team will contact you for further process
4. Customer will receive the refund within 15days after the claim approved